Question 1

How will MC Counselling help me?

Accepted Answer

MC Counselling will help you to rebuild areas of concern relating to Mental Health, Addiction, Anger Management and Relationships.

We work with you to understand the reasons behind the presenting concerns and find solutions.

Question 2

Why a Registered Counsellor?

Accepted Answer

By utilising the services of an ACA registered Counsellor you have peace of mind knowing they meet appropriate education and practice standards, and are accountable to a professional code of ethics and complaints procedure.

Question 3

Can you tell me about Confidentiality?

Accepted Answer

All matters discussed with the counsellor remain private and confidential. The exception is if you disclose wanting to injure someone or that someone wants to injure you and your life is in danger.
Additionally, you can request information be shared with other parties. This is done via written consent to release information.

Question 4

How many sessions will I need?

Accepted Answer

The number of sessions will depend on individual circumstances.

Question 5

How long is each counselling session?

Accepted Answer

Each session is around 45 minutes.

Question 6

What is the cost of counselling?

Accepted Answer

Sliding scale between $63.50-$200 per session.

Question 7

Are there Private Health Insurance Rebates?

Accepted Answer

Please talk to us about options available for you including your Health Fund.

Question 8

Can I access the Medicare rebate?

Accepted Answer

Unfortunately, MC Counselling does not accept the medicare rebate.

Question 9

What is a Mental Health Treatment Plan (MHTP)?

Accepted Answer

A Mental Health Treatment Plan is a tool used to discover what services are required and to access these services for the client. This enables the client (in the case of Counselling) to have 6-10 session per calendar year at no cost to the client, the costs being covered by Medicare.
MC Counselling can utilise the content of the Mental Health Treatment plan to assist in creating a treatment plan for you, however we are unable to offer you discounted pricing with the medicare rebate. The good news is there are no waiting periods and treatment support can be accessed immediately

Question 10

Does MC Counselling write reports?

Accepted Answer

Yes. MC Counselling can write Forensic assessments for court matters. Please note that we do request pre-payment before a report is released. A minimum of 4-6 sessions are required before a Forensic Assessment can be produced.

Question 11

Is MC Counselling LGBTQI+ friendly?

Accepted Answer

Yes. MC Counselling has an interest in supporting LGBTQI+

Question 12

What is the cancellation or rescheduling policy?

Accepted Answer

Strictly 24 hours’ notice is required to cancel or reschedule your appointment. If less than 24 hours’ notice is given, full fee is payable.

Question 13

Am I able to book an after-hours appointment?

Accepted Answer

We have early morning appointments from 7am. Make contact to check suitability.

Question 14

Are home visits available?

Accepted Answer

Home visits are available on request and incur an additional fee.

Question 15

Are you a member of any associations?

Accepted Answer

YES! Accredited Level 2 member of The Australian Counselling Association (ACA) and member of The American Psychological Association (APA) and an accredited Mental Health First Aider (MHFA).

Question 16

Do I need a referral or can I just book an appointment?

Accepted Answer

You can just book an appointment.

Question 17

How soon can I get an appointment? Is there a waiting list?

Accepted Answer

Straight away. We have a No Waiting List policy.

Question 18

Do you have any useful links?

Accepted Answer

Lifeline Provides access to crisis support, suicide prevention and mental health support services.
Phone: 13 11 14  24 hours a day, 7 days a week.

Beyond Blue Offers Support to Individuals to Recover From Depression.
Phone: 1300 224 696

Mensline Australia Is a dedicated service for men with relationship and family concerns.

Gay and Lesbian Switchboard Anonymous, free telephone counselling for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.

Phone: 03 9663 2939 Monday-Thursday 6-10pm, Friday, Saturday, Sunday and public holidays, 6-9pm.

Frequently asked questions